Why Houston Businesses Are Switching IT Providers in 2026

Why Houston Businesses Are Switching IT Providers in 2026

Something is happening in the Houston IT market. Over the past year, we've onboarded more businesses switching from existing IT providers than ever before. And the reasons are almost always the same.

The Great IT Provider Reckoning

The pandemic accelerated remote work, cloud adoption, and cybersecurity threats. Many IT providers that were "good enough" in 2019 haven't kept up. Their clients are now dealing with:

• Outdated security that doesn't address modern threats
• No cloud strategy or remote work support
• The same reactive "break-fix" approach from a decade ago
• Price increases without corresponding improvements in service

What We Hear From New Clients

When businesses come to us, we always ask: "What made you start looking for a new provider?" Here are the top answers:

"We never hear from them unless something breaks."

Proactive IT isn't a luxury anymore — it's the baseline. Your IT provider should be reaching out to you with recommendations, security updates, and quarterly reviews. If the only time you hear from them is when you file a ticket, they're not managing your IT. They're waiting for it to fail.

"Our bill keeps going up but nothing changes."

Annual price increases are normal. Annual price increases with no improvement in service, no new tools, and no additional value are not. If you're paying more and getting the same, you're subsidizing their other clients.

"We got hit with ransomware / had a major incident."

Nothing triggers a provider switch faster than a preventable security incident. When a business realizes their "cybersecurity" was just basic antivirus and no monitoring, trust evaporates overnight.

"They take days to respond to critical issues."

In the MSP industry, 15-minute response times are achievable and increasingly expected. If your provider is taking hours or days, they're either understaffed, overcommitted, or both.

How to Switch Without Disruption

The number one fear about switching IT providers is disruption. Will there be downtime? Will something break during the transition? Here's how a professional transition works:

1. Assessment phase (Week 1) — We document your entire environment: devices, accounts, licenses, passwords, network configuration, backups, and vendor relationships.
2. Parallel operation (Weeks 2-3) — We set up our monitoring and management tools alongside your current provider. Nothing changes for your team yet.
3. Cutover (Week 3-4) — We become your primary IT provider. Your team gets our support number. We handle all incoming issues from day one.
4. Optimization (Month 2+) — Now that we're in, we start fixing the problems your old provider ignored: security gaps, outdated systems, missing backups, and performance issues.

Total expected downtime: zero. We've done this dozens of times.

What Makes Us Different

We're not the biggest IT company in Houston. We don't want to be. Here's what we offer instead:

• $100/team member/month — flat rate, everything included
• 15-minute average response time
• No long-term contracts — we earn your business every month
• Local, on-site support — Houston and The Woodlands
• Cybersecurity, backup, and compliance included — not upsold separately

See If We're a Fit

Book a free 30-minute IT assessment. No sales pitch — just an honest conversation about your IT and whether we can help.

Book your free assessment →

Or call: (972) 244-3009