💬 Your Privacy Matters to Us. Here’s How We Protect It.
Effective Date: 01/07/2025
KKME LLC (DBA: Other Guys IT)
Introduction
At Other Guys IT ("we," "us," or "our"), your privacy matters. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with us—whether through our website, services, or support channels.
Information We Collect
Personal Information
We may collect personal information you voluntarily provide, such as:
- Full name
- Company name
- Email address
- Phone number
- Billing or payment details
By contacting us via phone call or by scheduling an appointment through our app or website, you are providing consent to receive SMS (text) messages from our business. These messages may include appointment reminders, confirmations, updates, promotions, or other service-related communications. Message and data rates may apply. You may opt out of text communications at any time by replying “STOP” to any message received.
Non-Personal Information
We may also collect non-personal data, including:
- Browser type and version
- Operating system
- IP address
- Website usage patterns
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How We Use Your Information
We may use the information collected to:
- Provide and support our IT services
- Respond to service inquiries and support requests
- Process payments and manage accounts
- Send updates, service notices, or newsletters
- Improve website performance and user experience
Disclosure of Information
We Do Not Sell Your Personal Data
We never sell, rent, or trade your personal information.
Third-Party Service Providers
We may share data with trusted providers who help us operate our business, including:
- Cloud storage platforms
- CRM and support ticket systems
- Website hosting
- Payment processors
These third parties are obligated to safeguard your information.
Legal Compliance
We may disclose information if legally required or in response to valid requests from public authorities.
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Analyze traffic
- Maintain security
- Improve website functionality
You may control cookie settings via your browser. Disabling cookies may impact site features.
Your Rights & Choices
You may:
- Access, update, or delete your personal data
- Opt out of marketing communications
- Limit or object to data processing
To exercise your rights, contact us:
📧 Email: support@otherguys.tech
📞 Phone: +1 972-244-3009
Data Security
We use industry-standard practices to protect your information, including secure access controls and encryption. No system is completely immune to breaches, so we encourage safe online behavior.
Changes to This Privacy Policy
We may update this policy as needed. Changes will be posted here with an updated effective date.
Contact Us
If you have questions or concerns about this Privacy Policy, please reach out to us:
Other Guys IT
KKME LLC
5900 Balcones Drive, STE 100
Austin, TX 78731
📞 Phone: +1 972-244-3009
📧 Email: support@otherguys.tech
🌐 Website: https://otherguys.tech
Legal Compliance Overview
United States:
- FTC Act – Prohibits deceptive practices
- Gramm-Leach-Bliley Act (GLBA) – Protects financial information
- COPPA – Restricts data collection from children under 13
- CCPA – Grants privacy rights to California residents
Canada:
- PIPEDA – Regulates data used in commercial activities
- Provincial Laws – Alberta and BC have additional privacy regulations
Last Updated: July 1, 2025
