Managed IT
Senior-Led Managed IT
That Actually Answers.
A 24/7 call-in helpdesk, SOC-backed monitoring on every endpoint, and one flat per-device price with everything included. When your I.T. can't fix it, the Other Guys can.
Based in North Houston — Serving Businesses Across Texas
What senior-led actually means
Most "managed IT" is a ticket queue and a call center. This isn't.
We ran enterprise IT inside banks and secured data centers before we started answering the phone for Houston businesses. Here's what that buys you — every one of these is inside the flat rate.
A helpdesk that actually answers
One 24/7 call-in line, and a senior engineer on the other end — not a tier-one script reading from a flowchart, not a ticket that sits overnight. Nights, weekends, and your busiest weeks are all covered under the flat rate. You call, we pick up, and the person who answers can actually fix it. AI triages and drafts; a senior engineer owns every ticket and every fix.
Response times written into the agreement
Every ticket gets a same-day response — not "we'll get to it." Anything actually down jumps straight to a senior engineer. That commitment lives in your service agreement, not in a sales pitch, so "same-day" means the same thing in month twelve as it did on day one.
One flat price per device — everything in the number
$125 per workstation, per month, all-in. No security "add-on," no backup "upgrade," no after-hours meter. Licenses and hardware are billed at our cost with zero markup — when you need a firewall or new gear, we send you the link and you pay what we pay. You always know the bill before it arrives.
SOC-backed monitoring on every endpoint
Every machine runs behavior-based endpoint detection wired to a 24/7 Security Operations Center — real analysts watching around the clock, not just software waiting for a signature match. Pair that with encrypted backups, a managed firewall, and MFA everywhere, and the threats that flatten other businesses get caught while everyone's asleep.
Per workstation
What every workstation gets — for $125 flat.
One rate. No security "add-on," no backup "upgrade," no after-hours meter. Everything below is already in the number.
Unlimited support
Nights, weekends, and your busiest weeks — you call, we answer, no hourly meter ever.
Endpoint detection & response
Behavior-based EDR on every machine — not signature antivirus — watched by a 24/7 SOC.
Backup & disaster recovery
Continuous, ransomware-resistant backup with restores we actually test.
Firewall & network — managed
We spec the gear; you buy it at our cost. Monitoring, firmware, and policy are on us.
Response SLA in writing
Same-day on every ticket — in the agreement, not just promised. Anything actually down jumps the queue.
On-site onboarding
We come to your office, document everything, and fix the obvious in week one.
Firewall and network are fully managed — but hardware is never included. We recommend the right gear and send the links; you buy it at our cost, zero markup. Backup and after-hours support are subject to fair use; unusually large datasets add storage billed at cost.
The cheaper quote isn't cheaper.
A typical Houston walk-up rate looks lower because it leaves out the things a real business actually needs. Add them back and the gap closes fast — before anyone touches the after-hours meter.
Our number is $125/workstation — after-hours included, locked for your term. See the full walk-up-quote math →
Common questions
How does managed IT actually work?
We take ownership of your whole IT stack for one flat monthly fee — monitoring, patching, endpoint security, backup, the firewall and network, licensing, and unlimited support. Every device runs our monitoring agent and behavior-based EDR tied to a 24/7 SOC, so most problems get caught and fixed before you feel them. When you do need us, you call one number and reach a senior engineer, not a call center. No block-hour packages, no per-incident invoices — it's all in the flat rate.
How fast do you respond?
Every ticket gets a same-day response — in writing, in your service agreement — and anything actually down jumps the queue straight to a senior engineer, not just promised on a sales call. The call-in line is staffed 24/7, including nights and weekends, under fair use. The person who answers is a senior engineer who can act, so "we responded" and "we fixed it" tend to be the same phone call.
What does it cost?
$125 per workstation per month, with everything on this page included — support, EDR and 24/7 SOC, backup, and a managed firewall and network. Servers are $275/month. Software licenses and any hardware are billed at our cost with zero markup; we never mark up the firewall or a switch. Three-workstation minimum, twelve-month initial term. Project work — an office move, a migration, a new build-out — is quoted separately in writing, never slipped into the monthly.
What does onboarding look like?
We come to you. Every client gets an on-site onboarding visit where we inventory every device, document the network, secure the obvious gaps, and roll out monitoring, EDR, and backup in the first week — no "it'll be ready eventually." You get a written record of what we found and what we changed, and a single point of contact from day one. It's the same senior team on day one that answers the phone in month twelve.
How much does managed IT cost in Houston?
Houston market rates run roughly $75–300 per user per month depending on what's actually included. Other Guys IT is a flat $125 per workstation and $275 per server, monthly, with EDR, backup, unlimited support and after-hours already inside the number.
What's included in the flat rate?
Everything recurring: SentinelOne EDR, tested backup and disaster recovery, managed firewall and network, unlimited help desk including after-hours, and a same-day response SLA in writing. Hardware and project work are quoted separately — at cost, in writing.
Do you use AI in your support?
Yes, where it earns its keep: behavioral AI on every endpoint, an AI receptionist option on managed phones, and Gemini enablement inside Google Workspace. Engineers configure it; a human owns every decision that matters.
Tell us about your business.
Based in North Houston — serving businesses across Texas. 3-workstation minimum.
$125/workstation/mo · $275/server/mo · 3-workstation minimum · 12-month initial term · Unlimited support and backup storage subject to fair use — unusually large datasets add storage billed at our cost · Firewall and network fully managed; hardware is never included — we recommend gear, you buy it at our cost, zero markup · Licenses at cost · Projects quoted separately in writing · Same-day response SLA on every ticket.
Talk to the founder — not a call center.
Fifteen minutes with the founder. A plain-English read on your uptime, backup, and security gaps — no 40-page scare report.
Get Free IT Assessment →Or call (972) 244-3009 or email support@otherguys.tech — same-day response, in writing.
Based in North Houston — serving businesses across Texas.
When your I.T. can’t fix it, the Other Guys can.
Humility | Excellence | Innovation