You already called an IT company.
We're the other guys.
Other Guys IT is the senior-led, security-first team Houston businesses reach for when the first provider left the problem half-solved. The person who answers is the person who fixes it — and the whole price fits on one page.
Based in North Houston — Serving Businesses Across Texas
Why we exist
The name is the promise.
Most businesses don't go shopping for an IT company until the one they have stops solving things. The tickets pile up. The invoice creeps. Nobody senior ever picks up. Other Guys IT was built for that exact moment — the call you make when the first company couldn't fix it. Senior engineers, security handled first, and a price you can read on one page. That's the whole idea. The name just says it out loud: when your I.T. can't fix it, the Other Guys can.
What we believe
Three words, and we mean them.
Humility
We listen before we rip anything out — the last setup got complicated for real reasons, and we'd rather understand it than blame it.
Excellence
Senior engineers only, same-day response in writing, and backups we actually test — the work is the reputation.
Innovation
We automate the boring parts and pick tools on merit, not on whichever markup pays us the most. We use AI the same way we deploy it for clients — drafting, triage, and monitoring handled by machines, every decision owned by an engineer.
How we work
Five things we don't bend on.
No sales-call promises that quietly disappear once you've signed. These are in the agreement.
Senior engineers only
The person who answers your call is the one who fixes the problem. No tier-one script, no handoff maze, no "we'll escalate that."
No junior techsSame-day response, in writing
Every ticket carries a same-day response SLA — written into the agreement, not just promised on a sales call.
SLA in writingOne flat price, published
$125 per workstation with everything included, $275 per server, licenses at cost. The entire price list fits on a page — and it's on the site.
Flat rateHardware at our cost
Firewall and network are fully managed, but we never bury hardware in the bill. We spec the right gear and send you the links to buy it at exactly what we pay — zero markup, ever.
Zero markupFair-use honesty
Unlimited support and backup mean what an office your size normally uses. If a dataset is genuinely oversized, we add storage at cost and tell you first — projects are always quoted separately in writing.
No fine-print gamesWho you're calling
When you call, you get the founder.
Kareem Elmadi — Founder. He spent over a decade in enterprise IT, including time at JPMorgan Chase and inside highly secured data-center environments, before starting Other Guys IT in 2024.
"I started Other Guys IT because I saw how much friction small businesses put up with from their IT providers. It doesn't have to be a hassle — we're transparent, easy to work with, and we treat your business like it's ours."
Right now, when you call, you get him directly — no phone tree, no account manager relaying your problem to a technician you'll never meet. Behind him is a team of senior engineers, a 24/7 call-in helpdesk, and a Security Operations Center watching every endpoint around the clock. Senior-led never means under-covered.
"The founder answers — same-day."
Reach him directly at (972) 244-3009.
Emergencies jump the queue; every ticket carries a same-day response SLA written into the agreement.
What we run on
The platforms behind every network we manage.
We build on enterprise-grade tools we stand behind — security, backup, networking, and productivity, run and monitored by senior engineers.
The tools we standardize on for every client.
Who we serve
Built for the businesses we actually know.
We stay in the verticals where we understand the software, the compliance, and what an hour of "down" actually costs you.
Dental
Practices & labs — HIPAA-aligned support that speaks Dentrix and imaging.
Tax & Accounting
Deadline-proof uptime and security for the weeks that can't slip.
Chiro & Medical
EHR support and patient-data protection that holds up to an audit.
Equipment Rental
Point-of-rental and reservation systems that stay online through the rush.
Distribution & 3PL
Warehouse networks, scanners, and WMS built to keep the floor moving.
Proudly serving The Woodlands, Spring, Conroe, Kingwood, Tomball & Magnolia.
Let's Start a Conversation
15 minutes with the founder. A straight read on your security, backup, and compliance gaps — plain English, no 40-page scare report.
Get Free IT Assessment →Or call (972) 244-3009 or email support@otherguys.tech — same-day response, in writing.
Based in North Houston — serving businesses across Texas.
When your I.T. can’t fix it, the Other Guys can.
Humility | Excellence | Innovation